Return Policy

At Nostalix, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your item, we offer a convenient return policy to make the process as smooth as possible.

1. Return Eligibility

  • Timeframe: Items can be returned within 30 days of the delivery date.
  • Condition: Items must be in their original condition, unused, and with all original tags and packaging.
  • Exceptions: Final sale items, gift cards, and customized or personalized items are not eligible for return.

2. How to Initiate a Return

  • Contact Us: Email us at Contact@nostalix.shop with your order number and reason for return. Our customer service team will provide you with detailed return instructions.
  • Return Authorization: Please wait for our team to approve your return request before sending back the items.

3. Return Shipping

  • Responsibility: Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

4. Inspection and Processing

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
  • Processing Time: After inspection, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Notification: You will receive an email notification once your return has been processed.

5. Exchanges

  • Exchanges: If you need to exchange an item for a different size or color, please contact us at Contact@nostalix.shop to arrange the exchange. We will guide you through the process to ensure you receive the correct item.

6. Damaged or Defective Items

  • Report a Problem: If you receive a damaged or defective item, contact us immediately at Contact@nostalix.shop with your order number and photos of the damage or defect.
  • Resolution: We will resolve the issue promptly, which may include providing a replacement or issuing a full refund.

7. Non-Returnable Items

  • Gift Cards: Gift cards are non-returnable and non-refundable.
  • Final Sale Items: Items marked as final sale cannot be returned or refunded.

8. Contact Us

For any questions or further assistance with your return, please contact our customer service team:

  • Email: Contact@nostalix.shop
  • Phone: +1 (740) 503-2284
  • Address: 1837 Nelson Rd, Lancaster, Ohio 43130, USA

Thank you for shopping with Nostalix. We appreciate your business and are here to ensure you have a positive shopping experience.