At Nostalix, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a straightforward refund policy to ensure your shopping experience is hassle-free.
1. Returns
- Eligibility: You may return items within 30 days of receipt for a full refund. Items must be in their original condition, unworn, and with all tags attached.
- Exceptions: Some items, such as final sale products, gift cards, and customized or personalized items, are not eligible for return or refund.
2. Refund Process
- Request a Return: To initiate a return, please contact us at Contact@nostalix.shop with your order number and the reason for the return. Our customer service team will provide you with return instructions.
- Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
- Inspection: Once we receive your return, we will inspect the item to ensure it meets our return policy criteria.
- Refund Issuance: If your return is approved, a refund will be issued to your original payment method within 7-10 business days. You will receive an email notification once your refund has been processed.
3. Exchanges
- Exchanging Items: If you would like to exchange an item for a different size or color, please contact us at Contact@nostalix.shop to arrange the exchange. We will guide you through the process and ensure you receive the correct item.
4. Damaged or Defective Items
- Report a Problem: If you receive a damaged or defective item, please contact us immediately at Contact@nostalix.shop with your order number and photos of the damage or defect.
- Resolution: We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a full refund.
5. Non-Returnable Items
- Gift Cards: Gift cards are non-returnable and non-refundable.
- Final Sale Items: Items marked as final sale are not eligible for return or refund.
6. Contact Us
If you have any questions or need further assistance with your return or refund, please don’t hesitate to contact our customer service team:
- Email: Contact@nostalix.shop
- Phone: +1 (740) 503-2284
- Address: 1837 Nelson Rd, Lancaster, Ohio 43130, USA
Thank you for shopping with Nostalix. We appreciate your business and are here to ensure you have a positive shopping experience.