At Nostalix, we are committed to ensuring that your orders are processed and delivered in a timely manner. Please review our shipping policy for detailed information on shipping times, costs, and other relevant details.
1. Shipping Time
- Processing Time: Orders are typically processed within 1-2 business days.
- Shipping Time: Once your order has been processed, delivery usually takes between 3 to 5 business days.
2. Shipping Costs
- Standard Shipping: Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the shipping destination.
- Free Shipping: We offer free standard shipping on orders over a certain amount. Please check our website for current promotions and thresholds for free shipping.
3. Shipping Destinations
- Domestic Shipping: We currently ship within the United States.
- International Shipping: We do not offer international shipping at this time. We are working on expanding our shipping options to include international destinations in the future.
4. Order Tracking
- Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the shipping carrier’s site.
5. Delivery Issues
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at Contact@nostalix.shop. We will work with the shipping carrier to resolve the issue as quickly as possible.
- Incorrect Address: Please ensure that your shipping address is correct when placing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer.
6. Contact Us
If you have any questions or need further assistance with your order, please contact our customer service team:
- Email: Contact@nostalix.shop
- Phone: +1 (740) 503-2284
- Address: 1837 Nelson Rd, Lancaster, Ohio 43130, USA
Thank you for choosing Nostalix. We appreciate your business and look forward to serving you!